Complaints

REAL ESTATE AGENTS AUTHORITY RULES & ACT

For the full Real Estate Agents Act (2008), please click here

To view the latest Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012, please click here

If you have an issue with The Locals' service, we are keen to help resolve it.

The 2008 Real Estate Agents Authority Act introduces a new complaints system, which is intended to provide transparent and fair processes for all parties involved in a complaint. All agents must have procedures for handling complaints. Using those procedures may be the quickest way to resolve your concerns. If you are unable to sort things out this way you can complain to the Real Estate Agents Authority under the Real Estate Agents Act 2008. Other existing consumer protections, such as those provided by the Fair Trading Act 1986 and the Consumer Guarantees Act 1993, also continue to be available to consumers​

The following flowchart shows the complaints process that is also included on the last page of all agency agreements in our office and is provided to all clients as part of the approved guides produced by the REAA.​

To learn about our Complaints Procedure, click here